6 Sections
24 Lessons
6 Weeks
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Foundation of Patient Communication
4
1.1
American communication styles and expectations
1.2
Building rapport and trust from first contact
1.3
Active listening techniques
1.4
Non-verbal communication in American culture
Initial Patient Consultations
4
2.1
Greeting and welcoming patients
2.2
Taking comprehensive medical histories
2.3
Explaining examination procedures
2.4
Discussing initial findings and concerns
Treatment Planning Discussions
4
3.1
Explaining diagnoses in patient-friendly terms
3.2
Presenting treatment options clearly
3.3
Discussing costs and insurance coverage
3.4
Handling patient questions and objections
Procedure Explanations & Informed Consent
4
4.1
Step-by-step procedure explanations
4.2
Risk and benefit discussions
4.3
Obtaining informed consent effectively
4.4
Managing patient anxiety and fears
Post-Treatment Communication
4
5.1
Post-operative instructions delivery
5.2
Follow-up appointment scheduling
5.3
Addressing complications or concerns
5.4
Maintenance and prevention discussions
Challenging Patient Situations
4
6.1
Dealing with difficult or upset patients
6.2
Managing treatment failures or complications
6.3
Discussing additional treatment needs
6.4
Professional boundary setting
Patient Communication in American English
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