4 Sections
16 Lessons
4 Weeks
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Insurance System Understanding
4
1.1
American dental insurance system overview
1.2
PPO, HMO, and fee-for-service models
1.3
Pre-authorization and pre-determination processes
1.4
Insurance terminology and vocabulary
Patient Insurance Communication
4
2.1
Explaining benefits and limitations
2.2
Discussing copays and deductibles
2.3
Managing patient expectations
2.4
Alternative payment options
Treatment Plan Presentations
4
3.1
Presenting comprehensive treatment plans
3.2
Explaining immediate vs. long-term needs
3.3
Discussing treatment alternatives
3.4
Cost-benefit analysis discussions
Financial Discussions & Payment Plans
4
4.1
Payment option presentations
4.2
Financing and payment plan discussions
4.3
Handling financial objections
4.4
Collection and billing communication
Insurance and Treatment Planning Communication
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